The Rescue Me service costs less than my lunch. What do I really get for $4.99?
The Rescue Me service includes: (1) a quick PC or Mac diagnostic, (2) a quick tune up of key system settings, (3) a personalized report card on problems identified and (4) phone consultation with a NortonLive Expert to discuss best solutions.
Why is the Rescue Me service so inexpensive compared to other, similar services out there?
Because our remote services are performed without complicated hook-ups or invasive visits to your home, the process is actually relatively simple and quick - and therefore, inexpensive. Our automated tools rapidly diagnose problems and provide detailed reports. Then, your NortonLive Expert will review the report with you and recommend solutions. This tight integration of technology and professional analysis means we can usually pinpoint the problem on your PC or Mac within just a few minutes.
"Quick tune" functionality? What’s that?
The Quick Tune functionality is an automated suite of technology that tests and adjusts key setting on your computer to enhance performance, including removing unneeded files and operating system functions that take up memory, hard disk space, and computing power as well as adjusting settings to improve data processing and web surfing speeds.
What kind of service assurance do you offer?
NortonLive Services include a follow-up consultation if requested within seven (7) days. If you encounter the same issue or problem within seven days of your NortonLive service session, please notify us within those seven days and we will provide a follow-up consultation to help remedy the issue or problem quickly and professionally.
What are the payment options?
NortonLive accepts Visa, MasterCard, American Express, Discover, and JCB credit cards as payments for services in North America. NortonLive accepts most popular credit and bank cards in Asia and Europe.
Have more questions? Call us at 1-866-488-9595
