Norton End User License and Services Agreement

Virus Removal Guarantee or Your Money Back

In addition to our usual 60-day money back guarantee, Symantec offers a refund guarantee for Norton Virus Removal Assurance, a virus removal service provided by a Symantec service representative for specific product and product bundle purchases. If Symantec is unable to remove the virus, you may request a refund for Your Norton product. In order to receive a refund, the following terms and conditions apply:

  • Virus removal service and its guarantee are limited to computers (PCs, Macs) only;
  • Your refund will be pro-rated based on the remainder of your current paid subscription period and the actual price paid for the Norton product, or (ii) if a bundle, the total price of the bundled price paid (including any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable);
  • Refund eligibility requires that you have Norton Internet Security (this may vary based on the Norton product) installed and activated on your computer prior to the time it is infected by a virus; and,
  • Money back guarantee DOES NOT apply to any loss or damage(s) incurred as a result of viruses.

Please see below for the End User License/Service Agreement specific to your product/product bundle purchased for full terms.

Full Virus Removal Assurance Terms and Conditions

Norton Product End User License Agreements