In addition to our usual 60-day money back guarantee, Symantec offers a refund guarantee for Norton Virus Removal Assurance, a virus removal service provided by a Symantec service representative for specific product and product bundle purchases. If Symantec is unable to remove the virus, you may request a refund for Your Norton product. In order to receive a refund, the following terms and conditions apply:
Please see below for the End User License/Service Agreement specific to your product/product bundle purchased for full terms.
Full Virus Removal Assurance Terms and Conditions
Norton Product End User License Agreements