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Norton Ultimate Help Desk

Get on-demand IT help to fix tech issues.

Peace of mind

Put your tech support in the hands of Norton experts

Available 24/7

Norton experts on call anytime for help when you need2

Convenient

Over-the-phone or online chat service, with remote access so you don’t have to go anywhere

Comprehensive

Full range of IT trouble shooting for computers, laptops, mobile device, and peripherals1

Cost effective

Typically less expensive than repair-shop work

  • Single Use
C$69.99 per service

Must redeem within 30 days of purchase.
See pricing details below*

  • Device Coverage: 1 Device, 1 call3
  • 24x7 Support2 Speak with Norton tech support any time, 365 days a year.
  • Computer Tune Up Helps keep your computers running like new. One tune-up for 1 device.
  • Network & Mobile Norton techs help you set up your home network and mobile devices.
  • Software Support We’ll help troubleshoot common software issues.
  • Virus Removal Helps keep your computers virus-free.
  • OS Upgrades Operating System upgrade assistance – helps your computer stay current and more secure.
  • Advanced Diagnostics & Resolution We’ll help you identify and recommend solutions for even complex technical issues.
  • Back Up setup We'll help you initiate a backup on select cloud storage providers or on your local drive.6
  • Monthly
C$19.99 /month

See Subscription details below*

  • Device Coverage: 3 Devices, unlimited calls4
  • 24x7 Support2 Speak with Norton tech support any time, 365 days a year.
  • Computer Tune Up Helps keep your computers running like new. Unlimited tune-ups for 3 devices.
  • Network & Mobile Norton techs help you set up your home network and mobile devices.
  • Software Support We’ll help troubleshoot common software issues.
  • Virus Removal Helps keep your computers virus-free.
  • OS Upgrades Operating System upgrade assistance – helps your computer stay current and more secure.
  • Advanced Diagnostics & Resolution We’ll help you identify and recommend solutions for even complex technical issues.
  • Back Up setup We'll help you initiate a backup on select cloud storage providers or on your local drive.6
  • Annual
C$149.99 /year

See Subscription details below*

  • Device Coverage: 1 Device, unlimited calls5
  • 24x7 Support2 Speak with Norton tech support any time, 365 days a year.
  • Computer Tune Up Helps keep your computers running like new. Unlimited tune-ups for 1 device.
  • Network & Mobile Norton techs help you set up your home network and mobile devices.
  • Software Support We’ll help troubleshoot common software issues.
  • Virus Removal Helps keep your computers virus-free.
  • OS Upgrades Operating System upgrade assistance – helps your computer stay current and more secure.
  • Advanced Diagnostics & Resolution We’ll help you identify and recommend solutions for even complex technical issues.
  • Back Up setup We'll help you initiate a backup on select cloud storage providers or on your local drive.6

System Requirements

Minimum System Requirements

To receive the service, a high-speed Internet connection and the following system requirements are required. Some devices may not be able to receive services even if your connection seemed qualified or your device's environment suitable*.
Customer must have administrator level access to the PC or Mac.
 
Windows Operating Systems
Microsoft® Windows® XP SP3 or higher, Windows Vista®, Windows 7 or Windows 8
Microsoft® Windows® 10 (all versions), except Windows 10 in S mode and Windows running on ARM processor
 
Mac® Operating System
Mac OS X 10.5 or later
Android™
Android OS version 6.x or later (must have the Google™ Play app installed)
iOS®
iOS version 7 or later 
High speed Internet connection
800 MHz processor (minimum)
512MB of RAM (minimum)
Administrator-level access to the PC or Mac

*Important Subscription, Pricing and Offer Details:

Details about Norton™ Ultimate Help Desk – Single Use:
Norton™ Ultimate Help Desk – Single Use is a one-time service only (not a subscription) for 1 Device to be redeemed within 30 days of purchase3 and is subject to the License and Services Agreement.

You acknowledge our ability to provide you the services is subject to our initial system test of your environment. In the event we determine we are unable to provide services after this initial system test, you will be eligible for a refund per our Refund Policy.

Details about Norton™ Ultimate Help Desk – Subscription:
Norton™ Ultimate Help Desk – 1 Device is an annual subscription-based service4 and Norton™ Ultimate Help Desk – 3 Devices is a monthly subscription-based services5, and are subject to the License and Services Agreement.

You acknowledge our ability to provide you the services is subject to our initial system test of your environment. In the event we determine we are unable to provide services after this initial system test, you will be eligible for a refund per our Refund Policy.

Subscription details:

  • Your subscription begins when your purchase is completed (or otherwise, when your payment is received).
  • By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.
  • The price quoted today is valid for the first term of your subscription. After that, your subscription will be billed annually for Norton™ Ultimate Help Desk 1 device or monthly for Norton™ Ultimate Help Desk 3 devices, at the applicable monthly or annual renewal prices found here. The price is subject to change, but we will always send you a notification email in advance.
  • You can cancel your subscription at my.norton.com or by contacting Member Services & Support. For more details, please visit the Refund Policy.
  • You acknowledge our ability to provide you the services is subject to our initial system test of your environment. In the event we determine we are unable to provide services after this initial system test, you will be eligible for a refund per our Refund Policy

1 PC, Mac, iOS, Android, Home Network, Printer (PC, Mac), Scanner (PC, Mac), Digital Camera (PC, Mac), MP4 players (PC, Mac)

2 English only.

3 Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed in the chart can be redeemed during that one call for your one device. You must redeem this service within 30 days of purchase.

4 Norton™ Ultimate Help Desk – 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.

5 Norton™ Ultimate Help Desk – 1 Device service is limited to the same single device every twelve months. After the end of each term, a different device can be enrolled for the next twelve month period.

6 Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage) 

The Norton and LifeLock Brands are part of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.

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